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SIT20322 Certificate II in Hospitality

About this course

This qualification will provide participants with an opportunity to develop basic skills and knowledge to start a career in the hospitality industry.

This qualification can also be undertaken as a VET qualification via a School Based Traineeship and an Australian Traineeship.

What you will learn

This course includes the following units of competency:
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003 Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
SITXFSA005 Use hygienic practices for food safety
BSBCMM201 Communicate in the workplace
SITHFAB004 Prepare and serve non-alcoholic beverages
SITHFAB005 Prepare and serve espresso coffee
SITHFAB021 Provide responsible service of alcohol^
SITXFIN001 Process financial transactions

Mandatory participation in 30 hours of Practical Placement.

Entry Requirements

All participants must:
– Attend a pre-enrolment information session;
– Be a minimum of 16 years of age (^participants cannot work with or serve alcohol until 18 years of age);
– Be able to read, understand and interpret written information;
– Complete a language, literacy and numeracy assessment;
– Have basic computer and internet skills.

Individuals with a disability are encouraged to apply.


The following employment pathways may include:

– Bar attendant;
– Café attendant;
– Catering assistant;
– Food and beverage attendant;
– Front Office assistant;
– Porter;
– Room attendant.

Further study pathways include:

– SIT30616 Certificate III in Hospitality
– SIT30716 Certificate III in Hospitality (Restaurant Front of House)

Note: This RTO may not offer all qualifications listed above as possible pathways.


This qualification is delivered 2 days per week for 27 weeks from our Mornington campus.

Participants will be assessed based on the principles of competency-based training. It involves a combination of classroom-based workshops, practical tasks, project work, home study and practical placement.  Upon successful completion, participants will be issued with a nationally recognised Certificate and a Certificate of Completion (endorsed by Liquor Control Victoria).

Please visit our online course calendar to find out when and where the next course is being held.

Course Fees

Government subsidised concession fee: $162.40*
Government subsidised tuition fee: $812.00*

*This training is delivered with Victorian and Commonwealth Government Funding. Eligibility criteria apply.
Student tuition fees are subject to change given individual circumstances at enrolment. 

How to enrol

You can send an online course enquiry or email us at: