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Medical Reception

About this course

The Medical Receptionist course will enable participants to enhance their current administrative and customer service skills to suit a medical environment.  This could include reception in general practice, hospitals or care facilities.

What you will learn

The course will include:

Telephone techniques in a medical setting

Emergency procedures

Medical records

Non-clinical triage

Appointment making using Best Practice Software

Patient billing using Best Practice Software CPR which is a requirement for practices registered with the Royal Australian College of General Practitioners (RACGP)

Entry Requirements

All participants must:

– Have basic computer skills

– Be able to read, understand and interpret written information. Individuals with a disability are encouraged to apply.


4 days total – 2 days per week (Tuesday and Thursday) 9.30-3.00pm


This course is delivered 2 days per week for 2 weeks from our Rosebud and Hastings Campuses. Sessions run Tuesday and Thursday from 9:30am to 3:00pm.

The assessment in this course involves non-formal classroom-based workshops and practical tasks.  Upon successful completion, participants will be issued with a Certificate of Participation. Please visit our course calendar to find out when the next course is being held.

(See the current Course Calendar for further details)

Fees and Charges

Fee for Service: $495.00

How to enrol

You can send an online course enquiry, email us at: or call 5986 4623.

Please visit our online course calendar to find out when the next course is being held.

If you have a debt from fines (eg infringement notices) participation in this course may be able to reduce it.

This course is an approved Work and Development Permit Scheme activity.