HTML tutorial

Medical Reception Employment Essentials

About this course

The Medical Receptionist course will enable students to enhance their current administrative and customer service skills to suit a medical environment. If you are looking for a career change or even returning from a long absence; we assist with resume building, interview skills, job searching and more. You will also complete the accredited unit – HLTAID009 Provide Cardiopulmonary Resuscitation

What you will learn

Telephone techniques in a medical setting

• Emergency procedures

• Medical records

• Non-clinical triage

• Appointment making using ‘Best Practice Software’

• Patient billing using Best Practice Software CPR which is a requirement for practices registered with the Royal Australian College of General Practitioners (RACGP)

• Employability skills

• Resume and Interview techniques

• Provision of Cardiopulmonary Resuscitation (CPR)

Entry Requirements

All students must:

• Be a minimum of 17 years of age;

• Be an Australian or New Zealand citizen;

• Not be attending school;

• Be able to read, understand and interpret written information.

• A reasonable degree of physical fitness is required, as CPR must be performed continuously, for a minimum of 2 minutes, on both adult and child manikins.


This course is delivered 2 days per week for 4 weeks from our Rosebud and Hastings Campuses. Sessions run Tuesday and Thursday from 9:30am to 3:00pm.


The assessment in this course involves non-formal classroom-based workshops and practical tasks. Students will be assessed based on the principles of competency-based training.  Upon successful completion, students will be issued with nationally recognised Statement of Attainment (CPR only) and a Certificate of Completion.

Course Fees

Government subsidised concession fee: $14.40*
Government subsidised tuition fee: $72.00*

 Fee for Australian Citizen $72.00

*This course is subsidised by the Victorian Government through Adult, Community and Further Education (ACFE). Eligibility criteria: Australian Citizen. Holder of an Australian permanent visa, New Zealand Citizen, Asylum seekers holding valid visa that confers eligibility for Skills First training.

How to enrol

You can send an online course enquiry, email us at: or call 59864623.

Please visit our online course calendar to find out when the next course is being held.

If you have a debt from fines (eg infringement notices) participation in this course may be able to reduce it.

This course is an approved Work and Development Permit Scheme activity.