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Front of House

About this course

The Front of House course covers different aspects of customer service theory such as provide service to customers, selling techniques, time management and dealing with complaints.

What you will learn

The practical component covers:

– Greeting and seating customers,

– Understanding floor plans and cover numbers,

– greeting and seating customers,

– tray carrying techniques, three plates carrying technique,

– setting tables, taking orders, 

– preparing and serving beverages, serve food,

– clearing and cleaning tables,

– presenting bill and farewell customers. All these tasks are known as “restaurant service cycle”.

Entry Requirements

All participants must:

– Be a minimum of 17 years of age^;

– Be an Australian or New Zealand citizen;

– Not be attending school;

– Be able to read, understand and interpret written information.

^Participants under 17 years of age can complete this course on a Fee for Service arrangement. Individuals with a disability are encouraged to apply.


1 day, 9.30am – 3pm


This one-day course is delivered from our Rosebud, Hastings or Mornington campus. Sessions run from 9:30am to 3:00pm. Please visit our online course calendar to find out when and where the next course is being held.

(See the current Course Calendar for further details)

Fees and Charges

For the current, up-to-date Fees and Charges list, click here.

Government subsidised concession fee: $1.00*

Government subsidised tuition fee: $6.00*

Materials fee: $10.00

Fee for Service: $85.00^ (materials fee does not apply)

*This course is subsidised by the Victorian Government through Adult, Community and Further Education (ACFE). Eligibility criteria apply.

^Participants under 17 years of age can complete this course on a Fee for Service arrangement. Full fee calculation information can be found here:

How to enrol

You can send an online course enquiry, email us at: or call 5986 4623.

Please visit our online course calendar to find out when the next course is being held.

If you have a debt from fines (eg infringement notices) participation in this course may be able to reduce it.

This course is an approved Work and Development Permit Scheme activity.