This qualification may be used as a pathway qualification into community services work and may apply specifically to:

Workers who support individuals by providing a first point of contact in a crisis situation and referral to a broad range of services, or

Workers in residential facilities and/or in community services under direct or regular supervision within clearly defined organisation guidelines and service plans

 

In order to successfully undertake the qualification candidates need to possess English language and literacy competence that will enable them to provide clear information, ask questions, listen to and understand instructions and communicate effectively with others.

Certificate II in Community Services

Units include:

CHCCOM001 Provide first point of contact
CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
BSBWOR202 Organise and complete daily work activities
FSKLRG09 Use strategies to respond to routine work problems
FSKOCM07 Interact effectively with others at work
FSKRDG10 Read and respond to routine workplace information
HLTWHS001 Participate in workplace health and safety
HLTAID003 Provide first aid

 

Pathways

Pathways to higher level qualifications such as:

Certificate III in Individual Support (Aging, Home & Community)           Certificate III in Individual Support(Aging)           Certificate III in Individual Support (Disability)

Employment in roles such as:

Personal Care Attendant               Youth Worker               Childcare Assistant

 

Delivery

The volume of learning for a certificate II is 600- 1200 hours (0.5-1 year). As a component of this, program delivery is a minimum of 443 hours in this instance, comprising four elements.

The difference between volume of learning requirements and this instance of program delivery is justified by analysis of Advance Community College data from 2012 – 2014 which indicates that the average time taken by individuals assessed as being at ACSF Level 1 (approximately Year 8) in all core skill areas and with little or no community services industry experience to develop essential skills, knowledge and demonstrate competence to the standard expected in the workplace for this qualification is 443 hours (21weeks @ 21 hours per week).

Learners may take up to 12 months from their enrolment date to complete the program however this will differ from individual to individual according to specific learning needs and prior experience. This will be determined at the pre-enrolment interview and an Individual Training Plan will be developed by the Career Practitioner.

Program Elements

  • 198 hours classroom based training workshops. These are delivered in 14 week blocks (2 days per week). A timetable outlining when each unit will be delivered is provided to students at enrolment. This may be increased if the trainer/assessor feels that a participant requires further time for practice and consolidation and it may be decreased for individuals who are able to demonstrate that they have relevant existing skills, knowledge and experience.
  • Approximately 75 hours of unsupervised self-paced learning/ consolidation/practice. This may be increased if the trainer/assessor feels that a participant requires further time for practice and consolidation and it may be decreased for individuals who are able to demonstrate that they have relevant existing skills, knowledge and experience).
  • 95 hours Advance P3 and Explore Your Options programs

75 (approximately) hours assessment activity to provide students with the opportunity to demonstrate skills and knowledge across a range of environments and contexts relevant to the unit (this may be increased if the assessor feels that a participant requires further time to demonstrate competence and it may be decreased for individuals who are able to demonstrate that they have relevant existing skills, knowledge and experience).

 

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Advance respects and values everyone regardless of their gender, sexual orientation, disability, age, ethnicity, race or religion. Individuals with a disability are encouraged to apply.

We are committed to child safe practices and equality for all.

This training is delivered with Victorian and Commonwealth Government funding.

The student tuition fees are subject to change given individual circumstances at enrolment.